If you would like us to remove your details from our system click here

Privacy Policy

Call customer services on 0845 363 1175
or enquire here

General

The terms 'we', 'us', 'our' and 'Excell' refer to Excell Communications (Shropshire) Ltd., a company registered in England and Wales with registered number 5486817. The terms 'this site' and 'the site' refer to www.excellcommunications.co.uk, www.excell.mobi, and any other subsidiary sites or domains.

The following statement confirms Excells commitment to protect your privacy and to process your personal information in a manner which meets the requirements of the Data Protection Act 1988.

Why we need your personal information

The information we collect may include:

  • Name and job title
  • Contact information
  • Age, disability status, ethnicity, gender and nationality
  • Employment status, occupation and other company details

And other information relevant to:

  • Furthering the interests of consumers in relation to communications matters
  • Furthering the interests of consumers in relevant markets
  • Promoting competition and other statutory functions
  • Other information relevant to our HR functions

Excell may use this information for the following reasons:

  • To carry out our statutory functions
  • Complaints and dispute handling
  • Investigations
  • Preventative contact filtering
  • Research
  • Improve our services
  • Send information to you which we think may be of interest to you
  • Staff administration, including HR functions
  • To pass your details to accountants, consultants and other professionals for the purpose of obtaining professional advice and complying with Excells contractual obligations
  • To comply with our legal and regulatory obligations

      • Monitoring and recording of communications

      We may monitor or record any communication between you and Excell for quality control and training purposes, and also in order to comply with our legal and regulatory obligations, if you would like a copy of a conversation you have had with an Excell representative please send your request in writing to the address below, with a cheque for £10, made payable to Excell Communications (Shropshire) Ltd, to cover administrative costs.

      Security

      We have appropriate technical and organisational measures in place to protect against the unauthorised or unlawful processing of personal data and also against accidental loss, destruction of, or damage to, your personal data.

      Storage of data outside of the EU

      Personal data will not be transferred to a country or territory outside the European Economic Area unless the parties responsible within said country have given Excell suitable assurances as to an adequate level of protection for the rights and freedoms of data subjects in accordance with the Data protection Act 1988.

      Retention and processing of personal information

      Personal data will be processed fairly and lawfully.

      Personal data will be obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes.

      Personal data will be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed.

      Personal data processed for any purpose or purposes will not be kept for longer than is necessary for that purpose or those purposes.

      Personal data will be accurate and, where necessary, kept up to date.

      Personal data will be processed in accordance with the rights of data subjects under the Data Protection Act 1988.

      Accessing your information

      If you wish to access details of all or any personal data held within Excells databases, archives or other historical records or the source of said data please send your request in writing to the address below, with a cheque for £10, made payable to Excell Communications (Shropshire) Ltd, to cover administrative costs.

      Removal of information from our records

      You as the data subject have the right to at any time request that all or any information held within Excells databases, archives or other historical records be permanently removed, we however recommend that should you not wish to receive any future correspondence your contact information be held on record as a preventative measure.

      The site

      You agree by submitting any information to the site that said information is true to the best of your knowledge and that this information can be stored securely by us for further use.

      Links to other websites

      Our website contains links to other sites, mainly those of Excell, but also to those of third parties. Excell is not responsible for the data protection and privacy practices within any of these third party sites. We encourage you to be aware of this when you leave our site and to read the data protection and privacy statements on other websites you visit which collect personally identifiable information.

      This statement may change from time to time. You should therefore review it regularly.

      If you have any questions regarding this statement, please contact:
      Excell Communications (Shropshire) Ltd,
      Technology House, Hadley Park, Telford, TF1 6QJ

      Email: enquiries@excellcommunications.co.uk

      Tel: 0845 363 1175

      Fax: 01952 290 755